RemoteCall Features
Screen Sharing
- Display customer's screen
- Keyboard/Mouse control
- Intuitive menu bar
- At-a-glance function keys
Drawing/Mutual Drawing
- Not only user's guide, but also customer's drawing
Chat
- Communicate with each other quickly via text-based chat
File Transfer
- One-click and drag-and-drop file transfers
Real-time Resolution
- User can change the end-user's screen resolution during the support session
Screen Recording
- Record support sessions for later playback and review
System Information
- Shows end-user's System, Device, Registry, Installed Software, and Process information
Process Control
- Display current processes and kill them with one-click
Presentation
- Switch screens and present yours to the end-user
Favorites
- Save support time with favorite URL/folder names, which is pre-defined
Administrator's Menu
- Review the support and session history on-line
- Administrator's can set detailed functions such as PIN access
Multimedia & Sound Sharing
- Supports multimedia screens and DirectX-based software
- Listen to remote audio
Support Low-Speed NW
- With the best packet compressing and transmission technologies, it supports low speed networks under 56Kbps
Intuitive GUI
- Support intuitive graphic user interface, all you have do is just do what you want with what you know like "Drag & Drop" and "Copy & Paste"
Escort Web Browsing
- Guide end-users with your browser to all web sites
True Colors
- For fine graphics, it supports true color. User can choose color quality based on bandwidth