RemoteCall Overview
RemoteCall is a remote-access computer support solution that enables technical service representatives to better assist customers by combining real-time communication with the ability to remotely control customer computers. This can be achieved by simply clicking a website icon and using a mouse and keyboard.
RemoteCall can help solve a user's computer problem quickly and cost-effectively, thus greatly increasing customer satisfaction. No end-user installation required.
RemoteCall is for
- Building a remote technical handling system for system development and maintenance.
- Running company assets within the intranet.
- Providing customers an honest online service.
- Raising customer satisfaction with remote support.
- Effective trouble-shooting for existing customer support centers.